Oxford Hotels and Inns News

Monday, 11 August 2008

New Face at Huntly Arms Gets Off to Great Start

Jill McAlpine, the newly appointed general manager of the Huntly Arms on Charlestown Road in Aboyne has in a matter of months made such an impression that the hotel has seen reservation rates rise in the first half of the year by 28% compared to the same period last year.

Jill, who took over the Oxford Hotel and Inns owned business in February, had previously worked at two other hotels within the group, the Royal Hotel in Thurso and the Norseman Hotel in Wick and at only 25 is seen as one of the rising stars within the group.

Commenting on the move to the Huntly Arms, Jill said, “After five years in my previous role I was looking for a new challenge and I couldn’t have asked for anything better. It’s a great honour to be running what is probably the oldest coaching inn in Scotland which is steeped in history and in such a wonderful location.”

“The hotel has seen a great deal of change over the last year. It has benefited from a substantial refurbishment of the bedrooms and public areas and we’ve enhanced the restaurant offer significantly with improved menus, as well as upgrading our meetings and conference facilities; however the main focus has been to improve customer service.”

Jill’s passion for customer service was boosted following her winning of a scholarship from the Hospitality Industry Trust Scotland and attending the Disney Institute in Florida to learn about the Disney Customer Service philosophy.

Jill continued, “The Americans have always been pioneers in terms of customer service and Disney certainly lead the field. I learnt a great deal during my time in Florida and have made it a priority to ensure that I instil the value of customer service across my team.

The Huntly Arms has been at the heart of this community for hundreds of years and we’ve made great efforts to welcome back those who have probably not visited us for sometime to see how we’ve changed. Many community groups are now using our facilities as a meeting place and it’s paramount that residents in the village and surrounding area see us as a meeting place for everyone.”
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